apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters

apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters

任何人做生意，都不希望出现任何问题，比如员工服务态度问题apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters，比如车间排产问题，比如产品质量问题，比如售后服务问题等。但是问题是在所难免的，总会有这样那样的问题出现，这就需要我们去妥善处理问题，尽最大努力向客户道歉并予以弥补。

No one wants to meet any when doing .

, are . It comes now and then. We need to deal with the and do our best to to the and make up for what they have .

许多公司都害怕向客户写道歉信apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters，因为他们害怕为不好的事情承认错误,接受指责。 然而，道歉不是世界末日，道歉是更好合作的开始，道歉以后还要提供合理的解决方案apology toapology toapology to，这在先前的文章里反复强调过了。很多人觉得说声对不起就完事了，这远远不够。

Many dread to their out of fear of or blame for an . , an is not the end of the world – in fact, it is a new of .

You must your with and after you . It's not ok with only an , that's far from the .

——Mike外贸说

如果表达得当，道歉可以是增进与客户的合作的手段，客户会觉得你负责任，可信赖。成功的道歉可以将消极的体验变成积极的体验。但如果你保持沉默，置之不理，那客户绝对不会再与你合作。

If an is , it can be a means of you and your .  Your will that you are very , and .

, if you just keep , that had , the will to work with you any more.

以下Mike分别列举一封服务质量差的和一封好的道歉信示例，以便大家知道如果你的公司需要应对类似情况该怎么做。

Mike a bad and a good of  for your , so you know how to deal with such when it comes to you.

今天我们讲第四种情况：

The Fifth :

为产品召回道歉

for a

产品召回是公开和个性化客户道歉信的常见来源,比如三星Note7的召回, 是发现产品存在安全问题或者产品有瑕疵以后召回产品，避免让消费者陷于危险之中、或让生产商或卖家面临法律诉讼的风险。

is a of both and , such as ’s Note7 . It is a to a after the of or that may the or put the maker/ at risk of legal .

产品召回是每个公司都可能会遇到的问题，必须予以足够的重视，减少自己或客户的损失，降低彼此的风险。

is a that each may , to which we , to lower risks and the loss.

如果你保持沉默，对问题置之不理，会让客户异常生气，你也会因此失去今后的订单。

If you keep and mean to the , it will make the angry, and you will lose .

Bad ：

Dear ***,

We are very sorry for what has with our of ***.

we work hard in that our may be with, the are .

But we will take to make sure that this does not again.

We hope that your is not . We hope that you will to loyal to our brand.

,

***

Good :

Dear ***,

At ABC Co., Ltd, our is to our with top and best . And I to say that our most of *** fell short on that .

, this of *** has been found to be due to the in *** part, we test our them to the . We are very sorry that this of **** has past our .

, we are glad to have a open and with you to that your can be less by this .

, you can all the to us free of to the for or :

ABC Co., Ltd

: ***

To our who are and alike, we are very sorry. We will to the to make our be more , and the test each in the days to come.

We thank you all for your over these *** years that we have been in —we will work hard to not you again.

yours,

***

应该做：

to do:

不要做：

can't do: